TROUBLESHOOTING TIPS

Please note that most of our customers' problems are solved by the following tips

Loose Fitting: only one or two turns on the bolts. No tools are necessary at this point. Only bare fingers or hand will do. This way the structure will remain “loose” enough to allow all holes to align with the corresponding mounting points.

Sequence: There are multiple mounting holes on our products, thus you should try a different sequence of inserting bolts. This surprisingly works most of the time.

Slight Force: Don’t be afraid to apply some slight force to pull on the tubing to line up the mounting holes. Crash bars and mounting points are pretty tough. They’re designed to take impact.

Lining up Mounting Holes: Keep the tab away from coming in contact with the mounting point. Keep as much distance as possible. The bolt will go through but at a slight angle only. Once the bolt’s been pushed through the mounting holes, you can begin to thread on the nut.

Honda CRF1000L Africa Twin

Lower crash bars: On the DCT version, the plastic cover must be removed next to the tool box. This plastic cover can be replaced after cutting a chunk out of it or don’t reinstall it at all.

There’s an engine through bolt which can spin when removing the nut or tightening the nut. The solution is to remove the tool box on the opposite (right side), locate the bolt head and counter hold it while tightening the nut on the right side. Please refer to this section of the video: https://www.youtube.com/watch?v=fqmlolNiAzE

Upper crash bars: If you detect misalignment meaning one side seems to be sitting closer to the plastic panel as on the other side, please loosen all the bolts and nut, including the cross brace and gradually tighten all the bolts and nuts again while keeping an eye on the alignment. You may not to apply slight force by pushing or pulling on one side upper crash bars while tightening the bolts or nuts.

Air filter removal and valve clearance service is possible with the lower crash bars installed. Upper crash bars must be removed.

DCT transmission oil filter change is possible with the engine guards remaining mounted on the motorcycle.

Husqvarna 701 Enduro R

Pannier Racks: Due to their shape and structure, these pannier racks can appear non-fitting. Fortunately it’s not the case. You can begin the installation by bolting (tacking) the top rear end but fit it very loosely. 1-2 turn on the bolts only! Then attach the front mounting tabs onto the passenger foot peg mounts. Some slight force may be necessary to line up the holes. Don’t be afraid to do so.

The other alternative is the reverse steps of the above procedure. In this case, once the front mounting tabs are securely attached via the supplied bolts and left very loose, you may have to “pop” in the top rear mounting tabs into the holes which have been drilled in the plastic. Once the top rear bracket have been “popped” into their place, you can begin to hand thread the supplied bolts.

KTM 690 Enduro R

Pannier Racks: Due to their shape and structure, these pannier racks can appear non-fitting. Fortunately it’s not the case. You can begin the installation by bolting (tacking) the top rear end but fit it very loosely. 1-2 turn on the bolts only! Then attach the front mounting tabs onto the passenger foot peg mounts. Some slight force may be necessary to line up the holes. Don’t be afraid to do so.

The other alternative is the reverse steps of the above procedure. In this case, once the front mounting tabs are securely attached via the supplied bolts and left very loose, you may have to “pop” in the top rear mounting tabs into the holes which have been drilled in the plastic. Once the top rear bracket have been “popped” into their place, you can begin to hand thread the supplied bolts.

KTM 790 Adventure

Crash bars and skid plate combo must be installed on paddock (swing arm) lift or by another person safely keeping the bike in fully vertical position. Installing the products on the side stand may put pressure on the brackets, which may result in mounting holes not lining up.

Often missed during the installation: the large, U shaped bracket under the radiator must be left loose! It’s explained in the installation video here: https://www.youtube.com/watch?v=KYt4utdtiLU

Centre stand must be installed on paddock (swing arm) lift or by another person safely keeping the bike in fully vertical position. Installing the products on the side stand may put pressure on the brackets, which may result in mounting holes not lining up.

Yamaha Tenere 700

Lower crash bars: the 12mm diameter bolts we supply are 55mm and 60mm long. The 55mm long one goes on the left side and the 60mm long bolt goes on the right. It’s explained in the video here: https://www.youtube.com/watch?v=warnW0GBcGw

Upper crash bars: If you detect misalignment meaning one side seems to be sitting closer to the plastic panel as on the other side, please loosen all the bolts and nut, including the cross brace and gradually tighten all the bolts and nuts again while keeping an eye on the alignment. You may not to apply slight force by pushing or pulling on one side upper crash bars while tightening the bolts or nuts.

General Inquiry for Products

Products that we offer in our online stores or are marked as “In Development” are all we have or will have. If you don’t see the product in our online store you’re looking for, then we don’t have and may not have immediate plans to produce them.

Direct sales: We only offer direct sales to customers in a country where we do NOT have dealers. The list of dealers in said countries can be found here and only they’re authorized to fulfill your order. We try our best to supply our dealers in a timely manner. Dealers’ list: https://outbackmotortek.com/shops/
All other international sales must go through our “International” online store with the warehouse based in the EU (Hungary). Store: https://outbackmotortek.us

Product Availability

Please indicate the country of your residence. We have multiple national online stores and a bunch of dealers across the globe. You’ll get the most accurate answer if you state the following:

  • Country
  • Motorcycle year, model
  • Product or products

Custom Modifications

We do not offer this service. Not to our products, nor for other aftermarket or OEM accessories.

Order Confirmation

Order confirmations are sent to our customers email addresses which they supply during the checkout process. Please double check that you supply the correct email address (spelling and symbols etc.). Sometimes order confirmations end up in spam or junk mail folders by accident. Please check all inboxes before contacting us.

Invoices are electronically sent in PDF format as part of every successful order’s confirmation.

Sales Tax

Customers from EU member states are charged 21% (Dutch) VAT. Customers outside of the EU are exempt of VAT but will be charged sales tax and/or import taxes in their countries. Please inquire about the current regulations regarding importing in your country before placing an order.

Warranty Cases

Before we approve a product or products faulty due to our mistake or faulty due to shipping related damage, we must receive adequate documentation such as photos (clear images with proper lighting) or videos.
Once we identify the problem, we’ll arrange replacement parts or a complete product depending on the circumstances.

Compatibility

Touch up Paint or Repair Kits

Our products are always powder coated, thus we cannot supply paint repair kits. Should you need assistance with the powder coat RAL codes, please get in touch with us: [email protected]